Good Customer Service is good for business
Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience. Â
Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.
The Course
Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. Â
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
Areas Covered
- Customer Service principles
- customers needs and expectations
- behaviour and interpersonal skills
- responding to problems or complaints
who is it aimed at?
This course is useful for staff, managers and apprentices working within any business, The course may be useful for any learner looking to gain a recognised level 2 qualification in customer service, We currently offer the recognised the recognised level 2 qualification in customer service with our Qualify at home courses and our Classroom Courses
Prerequisites
No prior knowledge needed.
Typical Duration
1 – 2 hours.
The Highfield Quality Endorsed Stamp
The Highfield Qualifications Quality endorsed stamp means that the content of the courses that we provide is of the highest standard in terms of quality. Our e-Learning resources can be used as a stand-alone course or to prepare learners for a qualification from Highfield or other awarding organisations.
Once you have completed one of our e-Learning course you may then wish to go on to achieve a Highfield qualification and as we are a Highfield Approved Centre, This can be done by sitting a formal examination at our premises or yours if you are a business or you can use our Qualify at Home service which allows anyone to learn and get qualified from work, at home or anywhere with an internet connection, click here to find out more.
How It Works
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Certification
Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.
Why choose our e-learning?
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
- Interactive exercises/gaming
- media-rich content
- interactive 3D scenarios
- content provided by market leading experts
- relevant photography and illustrations
- multi-generational content and style
Group Discounts
Group and bulk discounts are available on this course, to see what discounts are available please click the contact us button below and send us a message, we will get back to you as soon as possible.
Purchasing Licences
The quickest way to purchase course licences is by purchasing them online by adding them to your cart and making your payment or you can contact us by dropping us a message.
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