Customer Service

Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It’s important therefore that your business offers a good first impression with every single customer interaction.

Based on our own exceptional customer service values, the Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.

The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments, and can be delivered in just 6 hours.

Topics covered include:

• The principles of customer service
• How needs and expectations are formed
• Interpersonal skills
• Appropriate behaviour
• Responding to problems and complaints
• Understanding how to work in a customer service environment
• Communication in customer service
• The principles of personal performance and development
• The principles of working in a business environment
• Working with others in a business environment

Who Requires This Qualification?

Qualification Title:

Highfield Level 2 Award in Customer Service (RQF)

Qualification Number:

600/6685/4

Credit Value:

1

Guided Learning Hours (GLH):

6

Total Qualification Time (TQT):

7

Course Duration:

1-Day Course

Assessment Method:

Multiple Choice Question Examination

Awarding Organisation:

Highfield Qualifications

Regulated By:

OFQUAL

CCEA

Qualifications Wales

This Course is Delivered, Assessed and Qualified Completely Online

                       Bringing Together E-Learning, E-Assessment & Remote Invigilation.

This Course Allows You and Your Staff To Study From Our E-Learning, Sit E-Assessments While Being Remotely Invigilated & Get Qualified and Receive An E-Certificate All In One Day.

                                  What You Will Need!

Before you access your training and online exam you will be emailed a step-by-step guide to support you through the process. We also have a technical support team on-hand to provide any further assistance required. Simply select your course, complete your payment online and you’ll receive an email with your e-learning login to access your course immediately.