Highfield Level 2 Award in Conflict Management (RQF)
- Supported by our market leading training book
- Can be supported by our award winning e-learning
- Used by some of the biggest customer-facing businesses in the county
- Will instil confidence in staff facing the public
£168.00
Give staff the skills to resolve conflict effectively and respectfully
Conflict Management
Not all customer facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints.
The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Topics covered:
- how communication can be used to solve problems and reduce the likelihood of conflict
- the factors that influence human responses in conflict situations
- how to assess and reduce risks in conflict situations
- how to communicate effectively and de-escalate conflict in emotive situations
- good practice to follow after conflict situations
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Who Requires This Qualification?
This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
Subjects covered include the role of communication, the assessment of risks in conflict situations and follow up practices after such events.
Where Can This Course Be Taken?
As a Highfield approved centre this course can be taken with ourselves at our centre based in Pudsey, Leeds. Alternatively, if you are a business looking to train staff we can arrange to come to you and train your staff on your site. Please contact us via the course enquiry below.
Why Choose A Highfield Qualification?
Highfield is the leading provider of regulated compliance qualifications in the UK, certificating over 350,000 learners a year.
We’re extremely proud to be a Highfield-approved centre and offer industry-recognised qualifications that will enhance learners’ career prospects.
Qualification Title:
Highfield Level 2 Award in Conflict Management (RQF)
Qualification Number:
600/0670/5
Credit Value:
2
Guided Learning Hours (GLH):
11
Total Qualification Time (TQT):
16
Course Duration:
2-Day Course
Assessment Method:
Multiple Choice Question Examination
Awarding Organisation:
Highfield Qualifications
Regulated By:
OFQUAL
CCEA
Qualifications Wales
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This Course Can Be Delivered By The Following Methods:
Face-To-Face
This course can be delivered face to face onsite at your place of work, a local venue to you of your choosing or you can come to us at our office in Pudsey, Leeds, West Yorkshire.
Learners will be trained and will sit the MCQ Test at the chosen venue at the end of the training.
Blended Learning Setting
This course can be delivered in a blended learning setting if you so choose and can be delivered by face-to-face training followed by a remotely invigilated exam on a day at the learners convenience.
Or, the course can be delivered by e-learning & e-assessment followed by learners siting the MCQ Test at an agreed venue mentioned above.
Group Discounts Available Contact us to find out more
Some of our other related services
To enquire about this course, to see what discounts are available and to give you the best price, please click the course enquiry button below and send us a message, we will get back to you as soon as possible.
Do you or your staff want to study from our e-learning, sit e-assessments while being remotely invigilated and receive an e-certificate all in one day?
Then look no further, we have a 3 step approach to teach and qualify our learners at home or remotely anywhere with an internet connection!
our qualify at home digital suite brings together e-learning, e-assessment & remote invigilation!
E-Learning
Award-Winning, instantly available and accessible anywhere
E-Assessment
Regulated assessments online at your convenience to take place any time
Remote invigilation
To be taken when convenient with you and your staff at     any place
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