Highfield Level 2 Award in Customer Service (RQF)
- Used by some of the leading brands in the UK
- The qualification for organisations who provide exceptional customer service
- Covers the vital knowledge needed for effective customer service
- Supported by our high-quality training resources
£168.00
Keep your customers coming back for more with this leading customer service qualification
Customer Service
Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It’s important therefore that your business offers a good first impression with every single customer interaction.
Based on our own exceptional customer service values, the Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.
The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments, and can be delivered in just 6 hours.
Topics covered include:
- The principles of customer service
- How needs and expectations are formed
- Interpersonal skills
- Appropriate behaviour
- Responding to problems and complaints
- Understanding how to work in a customer service environment
- Communication in customer service
- The principles of personal performance and development
- The principles of working in a business environment
- Working with others in a business environment
Who Requires This Qualification?
The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in a variety of sectors.
Where Can This Course Be Taken?
As a Highfield approved centre this course can be taken with ourselves at our centre based in Pudsey, Leeds. Alternatively, if you are a business looking to train staff we can arrange to come to you on your site. Please contact us via the course enquiry below.
This qualification can be delivered, assessed, remotely invigilated and qualified remotely online through our Qualify at Home service. Its delivery is also supported through our training resources such as our Award-Winning e-learning (written in line with the key learning outcomes of this qualification).
Why Choose A Highfield Qualification?
Highfield is the leading provider of regulated compliance qualifications in the UK, certificating over 350,000 learners a year.
We’re extremely proud to be a Highfield-approved centre and offer industry-recognised qualifications that will enhance learners’ career prospects.
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Qualification Title:
Highfield Level 2 Award in Customer Service (RQF)
Qualification Number:
600/6685/4
Credit Value:
1
Guided Learning Hours (GLH):
6
Total Qualification Time (TQT):
7
Course Duration:
1-Day Course
Assessment Method:
Multiple Choice Question Examination
Awarding Organisation:
Highfield Qualifications
Regulated By:
OFQUAL
CCEA
Qualifications Wales
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This Course Can Be Delivered By The Following Methods:
Face-To-Face
This course can be delivered face to face onsite at your place of work, a local venue to you of your choosing or you can come to us at our office in Pudsey, Leeds, West Yorkshire.
Learners will be trained and will sit the MCQ Test at the chosen venue at the end of the training.
Blended Learning Setting
This course can be delivered in a blended learning setting if you so choose and can be delivered by face-to-face training followed by a remotely invigilated exam on a day at the learners convenience.
Or, the course can be delivered by e-learning & e-assessment followed by learners siting the MCQ Test at an agreed venue mentioned above.
Group Discounts Available Contact us to find out more
Some of our other related services
To enquire about this course, to see what discounts are available and to give you the best price, please click the course enquiry button below and send us a message, we will get back to you as soon as possible.
Do you or your staff want to study from our e-learning, sit e-assessments while being remotely invigilated and receive an e-certificate all in one day?
Then look no further, we have a 3 step approach to teach and qualify our learners at home or remotely anywhere with an internet connection!
our qualify at home digital suite brings together e-learning, e-assessment & remote invigilation!
E-Learning
Award-Winning, instantly available and accessible anywhere
E-Assessment
Regulated assessments online at your convenience to take place any time
Remote invigilation
To be taken when convenient with you and your staff at     any place
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