Managing Conflict
£23.00
Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and cause reputational damage.
Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.
Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.
The Course
The Highfield e-learning Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations. Â
Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.
Areas Covered
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviourÂ
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP Strategy
who is it aimed at?
Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.
The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
Prerequisites
No prior knowledge needed.
Typical Duration
20 – 40 Â minutes.
The Highfield Quality Endorsed Stamp
The Highfield Qualifications Quality endorsed stamp means that the content of the courses that we provide is of the highest standard in terms of quality. Our e-Learning resources can be used as a stand-alone course or to prepare learners for a qualification from Highfield or other awarding organisations.
Once you have completed one of our e-Learning course you may then wish to go on to achieve a Highfield qualification and as we are a Highfield Approved Centre, This can be done by sitting a formal examination at our premises or yours if you are a business or you can use our Qualify at Home service which allows anyone to learn and get qualified from work, at home or anywhere with an internet connection, click here to find out more.
How It Works
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Certification
Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.
Why choose our e-learning?
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
- Interactive exercises/gaming
- media-rich content
- interactive 3D scenarios
- content provided by market leading experts
- relevant photography and illustrations
- multi-generational content and style
Group Discounts
Group and bulk discounts are available on this course, to see what discounts are available please click the contact us button below and send us a message, we will get back to you as soon as possible.
Purchasing Licences
The quickest way to purchase the course is by purchasing online by adding them to your basket or you can contact us by dropping us a message.
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